Shipping & Return Policy
At Desert Vapors, we strive to get your products to you quickly and safely. Please review our shipping and return guidelines below, particularly regarding warm weather shipping to ensure the quality of your products.
Warm Weather Shipping Policy
Please Note: DesertVapors.com is not responsible for melting or heat damage caused by exposure during transit if proper precautions are not taken.
Temperature Warning (80°F+) When temperatures reach 80 degrees or higher, e-liquids, gummies, and other heat-sensitive items are at risk of melting or degrading. E-liquid can be ruined at temperatures over 80 degrees.
We highly recommend selecting our “Summer Shipping” option at checkout.
What it includes: Expedited shipping in an insulated cold pack with an added ice pack.
Shipping Schedule: To avoid packages sitting in hot warehouses or trucks over the weekend, Summer Shipping orders are only shipped Monday – Wednesday. If necessary, your order will be held in our temperature-controlled warehouse until the next safe shipping window.
Standard Shipping Disclaimer If you choose Standard Shipping and decline the Summer Shipping upgrade, you assume the risk of heat damage. We do not offer refunds, exchanges, or replacements for heat-damaged products that were not shipped via our Summer Shipping option.
Pro-Tips for Delivery:
Ship to an address where someone is available to receive the package immediately (e.g., a business address).
Do not let the package sit outside.
If the box feels warm upon arrival, open it immediately and move products to cool indoor air.
General Shipping Information
We ship most products via GLS.
Estimated Transit Time: 3–5 Business Days.
Disclaimer: These are estimates only. Actual transit times vary by zip code and are not guaranteed by GLS or Desert Vapors II Inc.
Return, Exchange & Refund Policy
1. General Return Policy
All products are sold “AS-IS” without express or implied warranties. Generally, all sales are final. However, we do offer exchanges for specific hardware items that are deemed Dead on Arrival (DOA).
2. Dead on Arrival (DOA) Claims
If you receive a defective electrical device, you may be eligible for an exchange.
Eligible Items: Electrical devices such as Mods (e.g., Gaur, SCAR-18, Drag-X) and similar hardware.
Timeframe: You must notify us within five (5) days of delivery.
Requirement: A valid receipt, order number, or proof of purchase is required.
Resolution: Defective items will be exchanged for the same item. If a replacement is unavailable, a store credit or refund may be issued at our discretion.
3. Non-Returnable Items (Final Sale)
For health, safety, and hygiene reasons, we CANNOT accept returns or exchanges on the following items:
Disposable Vaporizers: We do not warranty, guarantee, refund, or exchange disposable vapes for any reason.
Consumables: Bottled E-liquid, Gummies.
Hardware Accessories: Atomizers, Clearomizers, Drip Tips, Batteries, Wicks, Wire.
Rebuildables: Mechanical mods, RDAs, RDTAs, and their parts.
Sale Items: Only regular-priced items may be considered for exchange; sale items are final.
4. Warranty Exclusions
Our warranty does not cover items damaged due to user error, misuse, or abuse. It is the customer’s responsibility to inspect all merchandise immediately upon receipt.
How to Process a Return
If you believe your device is DOA and meets the criteria above:
Contact Us: Email us at SalesTeam@Desertvapors.com within 5 days of delivery.
Approval: Wait for an email notification regarding the approval or rejection of your return request.
Ship Your Item: If approved, mail your product to the address below.
Return Address:
Attn: Returns Department Desert Vapors II Inc
73140 Hwy 111 STE 5 Palm Desert, CA, 92260
Shipping Costs & Restocking Fees
Customers are responsible for return shipping costs. Shipping costs are non-refundable.
If you receive a refund, the cost of the original shipping will be deducted from your refund.
In the event of an exchange regarding non-defective items (if an exception is made), a 25% restocking fee may apply.
For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Refund Processing (If Applicable) If a refund is approved (e.g., for a DOA item we cannot replace), a credit will automatically be applied to your credit card or original method of payment within 10 of days.
Late Refunds: If you haven’t received a refund yet, please check your bank account, contact your credit card company, and then your bank. Processing times vary. If you still have not received your refund, please contact us.
Frequently Asked Questions (FAQ)
Q: How long will it take to get my order? A: We primarily ship via GLS, and the estimated transit time is 3–5 business days. Please note that these are estimates provided by the carrier and are not guaranteed. Transit times may vary based on your zip code.
Q: Why hasn’t my order shipped yet? A: If you selected Summer Shipping, we only ship Monday through Wednesday. This prevents your heat-sensitive products from sitting in a hot truck or warehouse over the weekend. If you placed an order on Thursday or Friday, it will likely ship the following Monday.
Q: My e-liquid arrived warm. Is it ruined? A: If you did not select Summer Shipping, we cannot guarantee the condition of the product. However, in many cases, if you bring the bottle inside to room temperature immediately, it may still be fine. If the liquid has separated or smells “off,” it may be heat damaged. Please remember: We do not offer refunds for heat damage if Summer Shipping was not selected.
Q: Can I return a disposable vape that stopped working after one day? A: No. Due to the nature of disposable vaporizers, all sales are final. We do not offer warranties, exchanges, or refunds on disposable vape products for any reason.
Q: Who pays for shipping if I need to return a defective device? A: You are responsible for the shipping costs to return an item to us. If the return is approved and a refund is issued, the cost of the original shipping will be deducted from your refund amount.
Q: My tracking number says “Delivered” but I don’t have it. A: Please check with household members or neighbors first. If you still cannot locate the package, contact the carrier (GLS) directly to open a claim. We recommend choosing a secure delivery address (like a workplace) to ensure someone is available to receive the package.